Privacy Policy

Last updated: August 2026

1. Details we may collect

Where you deal with us directly, we may hold information such as:

• Your name, email, telephone number and postal address
• Property details and a record of call-outs or repairs carried out
• Payment details, handled securely by our payment partners
• How you prefer to be contacted, plus any feedback you give us
• Technical data from website visits, including cookies, IP address and browser type

2. Why we use your details

Personal information is used so that we can:

• Deliver, run and improve our emergency call-out and repair services
• Handle service bookings and process payments
• Send confirmations, progress updates and important service notices
• Reply to questions, comments and support requests
• Share marketing messages where you have agreed to receive them
• Review how the website and services are used so we can improve them
• Meet our legal and regulatory duties

3. When we share information

We do not sell your personal data. We may pass information to:

• Trusted suppliers who help us operate the business
• Professional advisers, including solicitors and accountants
• Police or regulators where the law requires disclosure
• Another party if the business is sold, merged or transferred

4. Keeping data secure

We apply suitable technical and organisational safeguards to reduce the risk of unauthorised access, change, sharing or loss of personal information. No online transfer or electronic storage method can be guaranteed as fully secure.

5. Cookies and similar tools

Cookies and related technologies help us understand browsing activity on this site. You can manage cookies in your browser settings. Turning them off may limit some website features.

6. Your rights

Under UK data protection law, you may:

• Ask to see, correct or erase personal information we hold
• Object to processing, or ask us to limit how it is used
• Withdraw consent for marketing at any time
• Request a portable copy of your data
• Raise a complaint with the Information Commissioner’s Office (ICO) or another supervisory body

7. How long we keep information

We keep personal data only for as long as needed for the reasons set out in this policy, or for longer where the law or a legitimate business need requires it.

8. Children

Our services are not aimed at anyone under 16, and we do not knowingly collect their personal information. If you believe a child has given us details, please get in touch so we can remove them.

9. Updates to this policy

We may revise this Privacy Policy when needed. Any new version will be published on this page, with the “Last updated” date changed.

10. How to contact us

For questions about this policy or how we handle personal data, contact QUICKSERVE REPAIRS LIMITED:

• Phone: 020 0000 0000
• Email: info@quickserverepairs.com
• Address: 81 Durnsford Road, London, England, N11 2EN