Terms of Service

Last updated: August 2026

1. Our services

QUICKSERVE REPAIRS LIMITED offers emergency plumbing and drainage call-outs, including fault finding, repairs and related work carried out on a call-out basis.

Services depend on availability. We may decline a job in exceptional cases, for example where there are safety risks or the site cannot be reached safely.

2. Call-outs and payment

Emergency attendance is charged as a call-out package.

Package pricing reflects time on site and covers call-out, diagnosis and repair within the chosen time bracket.

Payment is due in full when you book. By requesting our services you accept these terms. We accept major credit and debit cards.

3. Pricing and extra work

Standard packages cover work finished within the stated timeframes.

If the fault needs more time, parts or further repair beyond the original call-out, we will explain this clearly and agree any extra charges with you before they apply.

No additional work goes ahead without your agreement.

4. Cancellations and refunds

You may cancel a purchase within 14 days of the purchase date.

A full refund will be given if you cancel within that 14-day cooling-off period and no services have been delivered or started in that time.

5. Your responsibilities

You must give safe, clear access to the property and the affected area.

Please share accurate details about the fault where you can. We are not responsible for delays or extra cost caused by incomplete or incorrect information.

6. Liability

We carry out work with reasonable care and skill.

We are not liable for indirect or consequential loss, including damage linked to pre-existing faults, structural problems or repairs attempted before our visit.

Please move or protect valuables and fragile items in the work area before we arrive.

7. Complaints

We aim to deliver a high standard of service. If you are unhappy, please use the process below:

• Contact us — reach us by phone, email or this website with your details and a clear description of the problem.
• Acknowledgement — we will acknowledge your complaint within 2 business days.
• Investigation — we will review the matter and may ask you for further information.
• Resolution — we aim to resolve complaints within 14 days. If more time is needed, we will keep you updated.

Phone: 020 0000 0000 · Email: info@quickserverepairs.com · Address: 81 Durnsford Road, London, England, N11 2EN

8. Governing law

These terms are governed by the laws of England and Wales.

Any disputes fall under the exclusive jurisdiction of the courts of England and Wales.